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Contact can be in person, by phone, email or in writing.
This must be made within one calendar month starting from the day after the date of our letter telling you we have not backdated your claim.
Housing benefit and Local Housing Allowance are normally paid from the Monday after we receive your claim, however, claims can sometimes be backdated to start from an earlier date.
The aim of this section is to provide general guidance on backdating any entitlement under the Housing Benefit and Council Tax Reduction schemes.
If you are under pensionable age we can backdate your benefit by up to 1 month in the case of Housing Benefit and by up to 3 months in the case of the Council Tax Reduction scheme if you can show that: We will also need evidence of your income for the period you want the benefit backdated to (for example payslips) and any other information which you think may help your case (such as a letter from your doctor, if you were ill at the time).
This only applies if you (or your partner) are not in receipt of Jobseekers Allowance, Income Support, or Employment and Support Allowance.